Part I
Terms of Service
01Acceptance of Terms
By accessing the SGRIMPULSE LLC website (the “Site”) or engaging SGRIMPULSE LLC (“SGRIMPULSE,” “we,” “us,” or “our”) to provide any services, you (the “Client,” “you,” or “your”) agree to these Terms of Service (“Terms”). If you do not agree, you must not access the Site or use any SGRIMPULSE services.
These Terms apply in addition to any signed proposal, statement of work, master services agreement, order form, or other written agreement (each, a “Service Agreement”) between you and SGRIMPULSE. In the event of a conflict, the executed Service Agreement controls over these Terms with respect to the specific engagement.
02Company Information
SGRIMPULSE LLC is a United States limited liability company providing growth-systems, marketing, advertising, automation, AI-enabled business services, and related consulting to commercial clients, with a particular focus on high-ticket dental implant centers and similar premium healthcare-adjacent practices.
- Legal name: SGRIMPULSE LLC
- State of formation: [Florida]
- Principal place of business: [2101 Vista Parkway, Ste 240, WPB, FL]
- Contact: [[email protected]]
03Services Provided
SGRIMPULSE offers growth-systems and related professional services. Specific deliverables, scope, timelines, and fees for any engagement are defined in the applicable Service Agreement. Services may include, without limitation:
- Growth strategy and consulting
- Paid advertising on Meta, Google, and other platforms
- Funnel design, landing pages, and conversion infrastructure
- Customer relationship management (CRM) setup, configuration, and pipeline architecture
- Marketing automation and follow-up workflows
- AI front-desk and lead-qualification systems
- Speed-to-lead, retargeting, and lead-recovery campaigns
- Reporting, dashboards, and conversion tracking
- Training, enablement, and ongoing optimization
SGRIMPULSE may modify, add to, or discontinue any service feature, deliverable, or tool at its discretion, provided that any change materially affecting an active engagement will be communicated to the Client.
04No Guarantee of Results
You acknowledge and agree that SGRIMPULSE provides marketing, advertising, automation, AI, and growth-systems services, the outcomes of which are inherently dependent on numerous factors outside of SGRIMPULSE’s control, including but not limited to market conditions, your offer, pricing, brand, sales team, intake process, treatment availability, geography, third-party platforms, advertising auctions, regulatory environment, seasonality, and execution.
SGRIMPULSE makes no representation, warranty, or guarantee, express or implied, regarding any specific results, revenue, leads, qualified consultations, booked appointments, show-rates, case acceptance, conversion rates, return on ad spend, return on investment, patient volume, or other business outcomes. Any forward-looking statements, case examples, or illustrations of typical workflow are provided for informational purposes only and are not promises of performance.
05Client Responsibilities
To enable SGRIMPULSE to perform services, Client agrees to:
- Provide accurate, current, and complete information about Client’s business, services, market, offers, pricing, and operations;
- Grant timely access to required accounts, platforms, ad accounts, analytics, CRM systems, domains, and creative assets;
- Provide timely approvals, feedback, and content within reasonable timeframes;
- Maintain sufficient advertising budgets, platform balances, and infrastructure subscriptions necessary to operate the system;
- Ensure that all materials, claims, offers, images, testimonials, and content supplied to SGRIMPULSE are lawful, accurate, non-infringing, and comply with applicable advertising, healthcare, professional, and licensing requirements;
- Operate the Client’s business and respond to inquiries, leads, and patients in compliance with all applicable laws, professional standards, and ethical obligations.
Delays caused by Client’s failure to fulfill these responsibilities are not the responsibility of SGRIMPULSE and may extend timelines or affect deliverables.
06Payment Terms
Fees, billing cycles, setup fees, retainers, performance terms, advertising spend, payment methods, and other financial terms are governed by the applicable Service Agreement, proposal, invoice, or statement of work. Default terms, where not otherwise specified, are: [Insert Payment Terms].
Advertising spend is separate from SGRIMPULSE service fees unless expressly stated otherwise in writing. Advertising spend is paid directly to the advertising platform (e.g., Meta, Google) using the Client’s payment method on file, except where SGRIMPULSE has agreed in writing to pass-through billing.
Late payments may incur interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs. SGRIMPULSE may suspend services for any account that becomes past due.
07Refunds & Cancellations
Refund eligibility and cancellation procedures, if any, are governed by the applicable Service Agreement. Default policy, where not otherwise specified: [Refund Policy, if applicable].
Unused advertising spend held by third-party platforms is governed by those platforms’ own terms and is not refundable through SGRIMPULSE. Setup fees, completed work, custom-built assets, and labor already performed are non-refundable.
08Intellectual Property
SGRIMPULSE retains all right, title, and interest in and to its pre-existing methodologies, frameworks, processes, templates, workflows, internal tooling, training materials, AI prompts, automation logic, naming conventions, dashboards, and other proprietary work product (collectively, “SGRIMPULSE IP”). Nothing in these Terms transfers ownership of SGRIMPULSE IP to Client.
Client retains ownership of materials Client provides (logos, brand assets, photography, copy, customer data, etc.).
Ownership of final, custom deliverables produced specifically for Client (such as ad creative, landing-page copy, and final assets) transfers to Client upon full payment of all amounts due under the applicable Service Agreement, subject to a perpetual, royalty-free license back to SGRIMPULSE to use such deliverables for portfolio, case-study, and internal reference purposes unless otherwise agreed in writing.
09Confidentiality
Each party agrees to maintain in confidence non-public business, technical, financial, and operational information of the other party disclosed in connection with the engagement (“Confidential Information”), to use it only as needed to perform under the engagement, and to protect it with at least the same degree of care it uses for its own similar information (and no less than reasonable care).
Confidential Information does not include information that is or becomes publicly available without breach, was known prior to disclosure, is independently developed, or is rightfully received from a third party without restriction.
10Use of Website
You may use the Site for lawful, personal, and legitimate business purposes only. The Site, including all content, code, design, and trademarks, is owned by SGRIMPULSE or its licensors and is protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, scrape, reverse-engineer, or create derivative works from the Site without express written permission.
11Prohibited Uses
You may not access or use the Site or any SGRIMPULSE services to:
- Violate any applicable law, regulation, or third-party right;
- Transmit malware, viruses, or harmful code;
- Interfere with the operation, security, or integrity of the Site or services;
- Engage in fraudulent, deceptive, or misleading practices;
- Submit content that is unlawful, infringing, defamatory, harassing, or harmful;
- Attempt to gain unauthorized access to systems, data, or accounts;
- Use automated means to harvest data, scrape pages, or evade rate limits.
12Third-Party Tools
SGRIMPULSE relies on third-party platforms and tools to deliver services, including advertising platforms (e.g., Meta, Google), analytics platforms, CRM and automation platforms, scheduling and communication tools, AI providers, hosting providers, and payment processors. Use of these platforms is subject to their respective terms and privacy policies.
SGRIMPULSE is not responsible for, and disclaims liability arising from, third-party outages, policy changes, account suspensions or bans, algorithmic decisions, pricing changes, deprecations, security incidents, or other actions of third-party platforms outside of SGRIMPULSE’s reasonable control.
13Healthcare-Adjacent & Compliance-Aware Services
SGRIMPULSE provides services to commercial clients that may include healthcare-adjacent businesses, such as dental implant centers. SGRIMPULSE is not a healthcare provider, law firm, accounting firm, or regulatory compliance consultancy and does not provide medical, dental, legal, regulatory, or tax advice.
Client is solely responsible for ensuring that its marketing, communications, intake practices, patient interactions, and business operations comply with all applicable laws, rules, ethical canons, professional standards, advertising rules, and licensing-board requirements (including but not limited to applicable state dental boards, the FTC Act, state consumer-protection laws, CAN-SPAM, TCPA, state telemarketing rules, and similar authorities).
Client warrants that any claims, testimonials, before/after images, financing references, pricing statements, or treatment descriptions provided to SGRIMPULSE are accurate, substantiated, and lawful, and that Client has all necessary consents and rights to use them.
14Limitation of Liability
To the maximum extent permitted by applicable law:
- No indirect damages. SGRIMPULSE shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, lost opportunity, lost goodwill, or business interruption, even if advised of the possibility of such damages.
- Liability cap. SGRIMPULSE’s aggregate liability arising out of or relating to these Terms, the Site, or any services shall not exceed the total fees actually paid by Client to SGRIMPULSE for the specific services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim.
- Carve-outs. The limitations above do not apply to (i) Client’s payment obligations, (ii) either party’s indemnification obligations under these Terms, or (iii) liability that cannot be limited or excluded under applicable law.
15Indemnification
Client agrees to defend, indemnify, and hold harmless SGRIMPULSE LLC, its members, officers, employees, contractors, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
- Client’s content, materials, claims, offers, images, or testimonials provided to SGRIMPULSE;
- Client’s business operations, including any treatment, advice, billing, intake, or patient interactions;
- Client’s violation of any law, regulation, professional rule, or third-party right;
- Client’s misuse of, or unauthorized access to, any system, platform, or deliverable;
- Client’s breach of these Terms or any Service Agreement.
16Termination
Either party may terminate an engagement in accordance with the cancellation terms set forth in the applicable Service Agreement. Without limiting any other rights, SGRIMPULSE may suspend or terminate services immediately upon written notice if Client (i) fails to pay amounts when due, (ii) materially breaches these Terms or the Service Agreement, or (iii) engages in conduct that exposes SGRIMPULSE to legal, reputational, or platform-policy risk.
Upon termination, Client remains responsible for fees and expenses incurred through the effective termination date, and provisions that by their nature should survive termination (including IP ownership, confidentiality, limitations of liability, indemnification, and dispute resolution) will so survive.
17Dispute Resolution
The parties shall first attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms through informal negotiation between authorized representatives. If the dispute is not resolved within thirty (30) days, the parties agree that, except for claims for injunctive relief or for non-payment of fees, disputes shall be resolved by binding arbitration administered in accordance with the Commercial Arbitration Rules of a recognized arbitration provider (e.g., the American Arbitration Association), seated in [Insert Governing Law State], before a single arbitrator, with judgment on the award entered in a court of competent jurisdiction.
Class-action waiver. Each party agrees that any dispute shall be brought solely in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding, to the maximum extent permitted by applicable law.
18Governing Law
These Terms and any related dispute are governed by and construed in accordance with the laws of the State of [Florida], without regard to its conflict-of-laws principles. Subject to the dispute-resolution section above, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in [Florida] for any matters not subject to arbitration.
19Updates to These Terms
SGRIMPULSE may update these Terms from time to time to reflect changes in services, technology, legal requirements, or business practices. The current version is posted on the Site with the effective date indicated above. Continued access to the Site or continued use of services after an update constitutes acceptance of the revised Terms. Material changes affecting an active engagement will be communicated to Client in writing.
20Contact Information
Questions about these Terms may be directed to SGRIMPULSE LLC at [[email protected]], or by mail to [2101 Vista Parkway, Ste 240, WPB, Fl].
Part II
Privacy Policy
01Introduction
This Privacy Policy describes how SGRIMPULSE LLC (“SGRIMPULSE,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with the Site, our communications, and the growth-systems services we provide to commercial clients, including dental implant centers and other healthcare-adjacent businesses.
This Policy applies to information collected through the Site, forms, booking pages, emails, SMS, calls, CRM and automation tools we operate, and related interactions. It does not govern information collected by third-party platforms operating their own services under separate privacy policies.
02Information We Collect
We collect information you provide directly, information collected automatically from your interactions with our Site and tools, and information from third-party platforms used in connection with our services.
03Information You Provide
When you contact us, request information, book a call, sign up for communications, become a client, or otherwise interact with us, you may provide:
- Name, business name, role/title, and website URL;
- Email address, phone number, and preferred contact channel;
- Information about your business, market, services, and goals;
- Form responses, booking details, scheduling preferences, and call notes;
- CRM data, lead pipeline data, and conversation history;
- Marketing preferences and consent records;
- Payment-related information (handled by our payment processors; we do not store full card numbers);
- Any other information you choose to provide voluntarily.
04Automatically Collected Information
When you visit the Site or interact with our digital properties, we and our service providers may automatically collect technical and usage information, including:
- IP address, device identifiers, and approximate location;
- Browser type, operating system, language, and screen settings;
- Pages visited, time on page, scroll depth, clicks, and other interaction events;
- Referring URLs, campaign parameters, and search terms;
- Log files, error reports, and performance metrics;
- Information stored by cookies, pixels, tags, SDKs, and similar technologies.
05Cookies & Tracking Technologies
We use cookies and similar technologies to operate the Site, remember preferences, measure performance, analyze traffic, and support advertising. Categories may include:
- Strictly necessary cookies required for the Site to function;
- Performance & analytics cookies that help us understand how the Site is used;
- Functional cookies that remember preferences;
- Advertising & targeting cookies and pixels that support ad measurement and retargeting.
You can control or disable cookies through your browser settings or, where available, through cookie-preference controls on the Site. Some features may not function properly if certain cookies are disabled.
06How We Use Information
We use information to:
- Respond to inquiries and provide requested information;
- Schedule and conduct calls, consultations, and meetings;
- Deliver, operate, support, and improve our services;
- Maintain client accounts, project records, and communications;
- Send transactional, service-related, and (with appropriate consent) marketing communications;
- Measure marketing performance, optimize campaigns, and support retargeting;
- Protect the Site and services against fraud, abuse, and security incidents;
- Comply with legal, regulatory, and contractual obligations;
- Enforce our Terms and protect our rights and the rights of others.
07Marketing Communications
Where permitted by law and any required consent, we may send marketing emails about our services. You may unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us at [Insert Contact Email]. We comply in good faith with the CAN-SPAM Act and applicable state email-marketing rules. Transactional and service-related messages (e.g., scheduling, billing, account, or security messages) are not subject to marketing opt-out.
08SMS, Email & Phone Communications
If you provide your phone number and consent to receive SMS or calls (for example, to confirm a booking or receive updates), message and data rates may apply. Frequency varies. You may opt out of SMS communications by replying STOP at any time, and you may request help by replying HELP. We endeavor to comply with the Telephone Consumer Protection Act (“TCPA”), applicable state consumer-communication laws, and the policies of our messaging providers.
If we operate SMS or call workflows on behalf of clients, the client remains responsible for obtaining required consents and for complying with all applicable consumer-communication laws within their own customer relationships.
10Third-Party Service Providers
We rely on reputable third parties to provide infrastructure, tooling, and processing functions, including hosting, email and SMS delivery, scheduling, CRM, automation, advertising, analytics, AI inference, payment processing, and customer support. These providers process information solely for the purpose of providing their services and are bound by their own terms and privacy policies.
11Advertising & Analytics Tools
We and our clients may use advertising and analytics tools (such as Meta pixels, Google tags, conversion APIs, and similar technologies) to measure ad performance, build audiences, and optimize campaigns. These tools may collect information about your interactions with our Site and other digital properties.
You may be able to opt out of certain interest-based advertising through industry programs such as the Digital Advertising Alliance’s opt-out, the Network Advertising Initiative, or applicable platform-level controls (e.g., your Google or Meta ad settings). Opt-out signals are subject to your browser and device capabilities.
12CRM & Automation Tools
We use customer-relationship-management and marketing-automation tools to organize client engagements, manage workflows, track leads through pipelines, and deliver communications. When we operate such tools on behalf of a client (for example, configuring a CRM that holds the client’s own prospect or patient inquiries), the client is the controller of those records and is responsible for the lawful basis on which the records were collected.
13Healthcare-Adjacent Data Notice
Our Site, marketing forms, and general communication channels are not intended for, and should not be used to submit, sensitive medical, clinical, diagnostic, or treatment information. If you are a prospective client or patient, please do not share medical conditions, diagnoses, treatment plans, or other clinical details through general inquiry forms, email, or SMS. For any matter that requires the sharing of such information, please contact us to use approved, secure channels established under appropriate written agreements.
14HIPAA-Aware Notice
SGRIMPULSE is not a covered entity under HIPAA. We do not claim universal HIPAA compliance. If a client engagement requires us to access, transmit, or process protected health information (“PHI”) as defined under HIPAA, additional written agreements (including a Business Associate Agreement), technical safeguards, and operational controls must be in place before such processing occurs. Our general Site, intake forms, and marketing tooling are configured to avoid the routine collection of PHI.
15Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, and disclosure, including access controls, encryption in transit, and provider due diligence. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
16Data Retention
We retain information for as long as necessary to fulfill the purposes described in this Policy, to provide our services, to comply with our legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. Specific retention periods depend on the nature of the information and the applicable legal or contractual requirements.
17Your Privacy Rights
Subject to your jurisdiction and any verifications required by applicable law, you may have rights to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information, subject to legal retention requirements;
- Object to or restrict certain processing;
- Opt out of marketing communications;
- Receive a portable copy of certain information;
- Where applicable, opt out of the sale or sharing of personal information for cross-context behavioral advertising.
To exercise any of these rights, please contact us at [Insert Contact Email]. We may need to verify your identity before responding to a request.
18California Privacy Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA/CPRA”), including the right to know, the right to delete, the right to correct, the right to opt out of sale or sharing of personal information for cross-context behavioral advertising, the right to limit the use of sensitive personal information, and the right to non-discrimination for exercising your rights.
To submit a CCPA/CPRA request, please contact us at [[email protected]]. We will verify your request consistent with applicable law and respond within the legally required timeframe. We do not knowingly sell personal information of California residents under 16 years of age.
19Children’s Privacy
The Site and our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
20International Users
SGRIMPULSE is based in the United States, and information we collect may be processed in the United States. If you access the Site or interact with our services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data-protection laws may differ from those of your jurisdiction. By using the Site, you consent to such transfers where permitted by law.
21Do Not Track
Some browsers transmit “Do Not Track” (“DNT”) signals. Because no common industry standard for responding to DNT signals has been adopted, our Site does not currently respond to DNT signals in a uniform manner. We honor opt-out preferences communicated through industry programs and platform-level controls as described above.
22Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version is posted on the Site with the effective date indicated above. Material changes will be communicated through reasonable means, which may include posting a prominent notice on the Site or contacting clients directly.
23Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our handling of information, please contact:
- Email: [[email protected]]
- Mail: SGRIMPULSE LLC, [2101 Vista Parkway, Ste 240, WPB, Fl]